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SHIPPING

We ship all orders EXPRESS & tracked via Australia post at a flat rate of $10.

Worldwide tracked shipping is a simple $20 flat rate & we gladly ship all over the world!

When will your order be sent?

If you have selected in stock items, please allow 2 working days for us to handle and send your items.

Express post takes 1-2 days to arrive at your door.

We also offer a Make-To-Order service so that yo can still order and secure your favourite gear even if it is currently out of stock.

For make to order item(s), please allow up to 3 weeks for production.

IMPORTANT: If you are ordering something make to order alongside in-stock items that you would like to receive sooner, please place a separate order for your make to order item(s) as we can't split orders up due to high postage costs. If you don't split your order we will hold ALL items until the order is complete and can be posted in one satchel. 

Exchanges:

Of course, we will exchange if you choose the wrong size. If you are unsure on sizing/fit - we would be glad to help you decide, simply email us hello@pinkpunkactive.com or message us on Facebook and we will reply quickly to assist you.

 - Customer to cover return postage for any exchange. Important! Please contact us first so that we know to keep an eye out for your exchange! We don't have many items returned so we only check the box when we are expecting a package :)

Returns:

We are a small handmade boutique, producing ethical Australian made clothing in-house on a small scale. Lots of cost and work goes into fulfilling every order so we kindly ask you to choose carefully as we don't offer refunds aside from the usual rules under Australian consumer law: faulty/different to a sample shown etc.

We are always happy to offer an exchange or credit note.

We pride ourselves on our fair and ethical approach to our business. If you do have a problem with a purchase please don't hesitate to touch base- we will be only too happy to help!

Tarah & Allanah xx

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