INFO & FAQ
Contact us by email:
We are based 100% online with our small manufacturing and inventory premises on the Gold Coast, Queensland Australia.
Postage and stock handling
We ship via Australia Post Express.
Australian orders are $10 FLAT RATE EXPRESS shipping.
International Orders are $20 FLAT RATE tracked Airmail.
All (in stock) orders are picked and packed within 1-2 business days.
All items are ready to ship unless specified as "Made To Order" or "Pre-order" in the item title or size button.
If your order includes a Made To Order or Pre-order item, all items will be shipped in one package upon completion.
We will happily exchange sizes (or offer a credit) if you have purchased a standard stocked item and return it within 7 days, unworn with tags.
Being a small handcrafted label, we don't usually refund, please choose carefully, but don’t hesitate to contact us with any concerns.
Please contact us right away to let us know about an intended exchange so that we can plan to have your new item ready as soon as possible.
Customer is to cover the return postage, and we will cover the postage of the new item.
Who made your clothes?
We design, print, cut, sew and send every Pink Punk garment ourselves & locally. Fabrics are sourced only from Australian suppliers and we utilise methods to save on wastage and the environment such as printing methods that do not use water processing and reducing the amount of packaging / paper or unnecessary materials at every turn.